About us

Luzo Design was founded on the belief that fine jewellery can be used on an everyday basis. With sustainability in focus, we are transparently addressing our impact on the environment and on our consumers.

Our Portuguese production partner are handcrafting the jewelleries from recycled 925 silver, which is the process of precious silver being extracted from used products, then melted down and reused to make new silver products. This process saves a vast amount of energy and carbon emissions.

The gold-pieces we have are plated with a thick layer of 18K gold on top of a 925 silver base. Gold plating is still real gold, the difference from solid gold is in the base of the jewellery. Using a pure silver base for our gold pieces allows you to have the qualities of solid gold without the huge cost of an item being entirely made from solid gold.

Jewelleries with precious metal, such as silver and gold, are hypoallergenic and will not leave green marks on your skin. All our jewelleries are completely free from nickel, which is the most common culprit for metal allergies.

All of this gives us the chance to offer durable and diverse jewellery with a sophisticated and feminine approach. Our deep love for timeless design will give the wearer a minimalistic appeal and we strive to have our jewellery complement your everyday feeling and appearance.

Sustainability

Sustainability is a core value at Luzo Design. In contradiction to fast fashion, we choose longevity in the design and quality. We always work towards a sustainable development and to minimize any negative impact on the environment. Everything from choosing recycled metal to sending one jewellery box per order instead of one per jewellery.

All of our postal material including the jewellery box, postal box and even the tissue paper are made from eco-friendly FSC certified material. The FSC mark guarantees that all materials come from an FSC forest, where no more wood is cut down than the forest can reproduce.
We will always prioritize sustainability and work actively to choose what’s best for our environment.  

Shipping and return

Shipping

All orders are prepared and shipped from our establishment, in Finland, within 1-3 business days from your order. After that please allow delivery time depending on the delivery location.

Finland shipping:
Free on all orders - Delivery time 1-4 business days

EU shipping:
5€ Free on orders above 65€ - Delivery time 3-6 business days

Outside EU shipping:
10€ Free on orders above 150€ - Delivery time 5-10 business days

Return

If you are unhappy with your order we offer 14 days refund from the day you receive your items. The shipping costs for the return is on the responsibility of the buyer, except if the order received is faulty.

To return an item simply fill in this form and you will be provided with the return information. Be sure to use the same packaging for return to avoid increased shipping rates.

We want our customers to be 100% satisfied with the products and that is why we carefully inspect each piece for defects before packaging and sending. In the unlikely event that you receive a defected item please contact us at support@luzodesign.com with your order number, name and a picture of the faulty product, and we will upon inspection send you the free return shipping label.

All items returned must be in its original brand new condition, showing no signs of being used or worn, and must be returned with its jewellery box, including the receipt received with the order. In case the returned item does not meet the above guidelines, we have the right to deny the return and ship the item back to customers.

Jewellery care

Learn how to take proper care of your precious metals and you will have jewellery that will last you a lifetime.

Avoid direct exposure to perfume, bleach, make-up or any kind of chemical products. Keep away from extreme temperatures and humidity, do not wear in the shower, bathe or when doing sport.

Store your jewelleries separately from each other in order to avoid scratches, ideally is to keep them in the box provided with the order.

Terms and condition

Information

Luzo Design Oy
Email: support@luzodesign.com
Address: PB 132, 65101 Vaasa Finland
VAT NO: FI31945293

General

By using the Website, through registering, using a user account, or simply by being a website visitor, through purchase (when our separate Terms and Conditions for Purchase apply), or by confirming our separate Terms and Conditions you acknowledge your understanding and agree to the processing of your Personal Data in accordance with the terms herein.

 “Personal Data” means any information through which you can directly or indirectly be identified. Such information includes, but is not limited to, your name, your address, your personal identification number, your IP-address, your login information, your e-mail address, card information, images, information relating to your usage of the Website and any other information through which you can be identified Your Personal Data is processed with the principal purpose of making it possible for you to use, and us to provide, the Website and ensure its functionality.  

We do not sell personal data or disclose personal information to third parties. Your personal data is only stored in our customer file. In order to make a purchase with us we need the following information: Name, address, phone number and email address. We store your personal data solely for the purpose of being able to deliver the goods to you correctly.

Your rights

You are entitled to have any incorrect data about you rectified, and you are further entitled to have your personal data removed. You do so by contacting us through the contact details above and we will assist in the matter.  

You are entitled to revoke the consent you gave earlier regarding processing of your Personal Data. Such revocation may, however, mean that you no longer can access the Website. Please note that you are entitled to request that we cease to process such Personal Data that is processed based on your consent, but not always in the case of Personal Data that we process based on other legal basis.

Orders and payments

All prices are inclusive of Finnish VAT. All prices are current prices and the price stated at the time of the order placement is the price applicable to the purchase. Luzo Design is not responsible for changes in VAT or tax, sold-out items or courier delivery failure.